Privacy Notice
Last updated 07 Oct 2026
This notice explains what personal data Empirical Marine and Trading Pte. Limited ("Shiplet", "we") collects through shiplet.sg, why we collect it, and what you can do about it. It is written to meet our obligations under Singapore's Personal Data Protection Act 2012 (PDPA).
What we collect
When you send a booking request we collect your name, company name, email address, mobile number, preferred contact channel, the delivery address you give us, the details of your cargo, and any documents you upload. If you message us on WhatsApp, we receive your number and what you send. If a supplier uploads documents for your shipment through a link you share with them, we collect what those documents contain, which may include the supplier's own contact details. When you look up a Singapore postal code on our forms, the postcode is sent to OneMap, the Singapore Land Authority's address service. We also measure how the site is used, as described under cookies and measurement below.
Why we collect it
To prepare and send your quote, to arrange and carry out your shipment, to lodge import declarations with Singapore Customs and other agencies where required, to invoice you, and to contact you about your shipment. We do not sell your data and we do not use it for unrelated marketing.
Who we share it with
Only those who need it to move your goods or to run our service: carriers and their agents; our own team and handling partners in China; Singapore Customs and other regulators where a declaration requires it; our delivery partners; and the service providers that run parts of our business for us, namely Vercel (website hosting), Supabase (our database and private document storage) and Resend (email delivery). Some of these, including our team and partners in China, are outside Singapore. Where your data goes overseas, we take reasonable steps to ensure it is protected to a standard comparable to the PDPA, as the PDPA requires.
How long we keep it
Shipment and customs records are kept for five years, which is the period Singapore Customs requires records to be retained. Booking requests that never became shipments are kept for 24 months and then deleted. Uploaded documents are held in private storage that is not publicly accessible.
Access, correction and withdrawal
You can ask us what personal data we hold about you, ask us to correct it, or withdraw your consent to our using it. Email info@empiricalmarine.com and we will respond within 30 days. Withdrawing consent while a shipment is in progress may mean we cannot complete it, since customs declarations legally require accurate consignee details.
Cookies and measurement
We use Google Analytics 4 and Google Ads, the Meta pixel (Facebook and Instagram ads), Microsoft Advertising (Bing) and OpenAI's ChatGPT Ads measurement to see which pages help and which advertising brings people here. These run from your first visit and set cookies in your browser. When someone who clicked one of our ads goes on to send a booking request or contact us, the tag tells that advertising company so; we send no names, email addresses or phone numbers with it. Each company handles what its tag collects under its own privacy policy and may use it for its advertising services. We also use Vercel Speed Insights, which measures how fast pages load without cookies. None of these tags run on the document upload links we send to suppliers. If you would rather not be measured, block cookies for this site in your browser settings, install Google's Analytics opt-out add-on (tools.google.com/dlpage/gaoptout), or change the ad settings in your Google, Meta and Microsoft accounts. For visits from the European Economic Area, the UK and Switzerland, Google's measurement runs without cookies.
Data Protection Officer
Our Data Protection Officer can be reached at info@empiricalmarine.com. Send questions about this notice, and requests about your data, there.