Standard Trading Conditions
All business undertaken by Empirical Marine and Trading Pte. Limited is transacted subject to our Standard Trading Conditions. They set out the basis on which we act, the cargo cover every shipment carries, the limits of our liability, and your obligations as customer. The key points are below; the PDF is the full and binding text.
Shiplet acts as an agent arranging carriage on your behalf, except where we expressly state in writing that we contract as principal.
Cargo cover: every shipment is covered from receipt at our China hub until delivery, at no extra charge. Goods lost are paid for at the declared value on the commercial invoice; damage is assessed on the evidence at arrival. Declare the true value, since it is the most a claim pays. Clause 11 lists what cover does not include, such as poor packing and action by customs.
Claims: tell us in writing within 3 days of delivery if anything is damaged or short, with photos, and within 14 days of the expected delivery date if a shipment or package never arrives. Keep the packaging until the claim is settled.
Customs inspection: any shipment can be inspected, and the charges and delay that follow are the customer's. Our Customs Inspection Disclaimer, which forms part of these conditions, explains who pays and what we do while goods are held. Read the Customs Inspection Disclaimer (PDF)
Storage: cargo is held free at our Foshan consolidation hub for 5 days from receipt, after which storage is charged at S$20 per CBM per day. Goods are not stored in Singapore; cargo cleared for delivery is delivered to the customer's address.